Complaints and returns

At Husse, we are dedicated to providing high-quality products and ensuring your satisfaction with every purchase. If you encounter any issues with your order, please follow the guidelines outlined below to address complaints and process returns.

Reporting a Complaint or Return

If you are dissatisfied with your purchase or encounter any issues with your order, please contact us within 14 days of receiving your goods. It is important to provide detailed information regarding the issue to facilitate a prompt resolution. For complaints related to the product's quality or other concerns, please include any relevant evidence or documentation.

Returns Process

To initiate a return, please reach out to our customer service team with the following details:

  • Order number
  • Reason for return
  • Description of the issue

If your return request is approved, you must return the item in its original condition within 14 days of receiving the approval. The item should be securely packaged to prevent any further damage during transit. Please note that customers are responsible for covering the cost of returning non-damaged goods.

Upon receipt of the returned item, we will process your refund or replacement. Refunds will be issued using the same payment method used for the original purchase, and you will typically receive your refund within 14 days of us receiving the returned item.

Damaged Goods Policy

  1. Reporting Damaged Goods If you receive a product that is damaged upon arrival, please notify us within 48 hours of delivery. This prompt reporting helps us to resolve the issue swiftly and ensure that your concerns are addressed. To assist us in processing your claim, please provide photographic evidence of the damage and a description of the issue.

  2. Return of Damaged Products To facilitate a refund or replacement for damaged goods, the damaged product must be returned to us. The return of the damaged item is necessary for us to file a claim with our courier service for any damages incurred during transit. Once we receive the damaged product, we will process your refund or send a replacement, depending on your preference.

  3. Eligibility for Refund or Replacement We regret that we cannot issue a refund or replacement without the return of the damaged product. The returned item serves as crucial evidence for our claim with the courier. If the damaged product is not returned, we are unable to process any refund or replacement request.

  4. Collection of Damaged Goods For your convenience, we can arrange for our courier to collect the damaged item when delivering the replacement product. If this option is not suitable, you may return the damaged product to us directly. Once we receive the returned item, we will proceed with your requested resolution.

  5. Failure to Return Damaged Goods If the damaged goods are disposed of or not returned to us, we will be unable to offer a refund or replacement. Returning the damaged item is essential for processing claims with our courier partners and resolving issues related to product damage during delivery.

Handling Costs

For returns of non-damaged items, you are responsible for the direct costs of returning the goods. This includes postage and any additional charges associated with returning the product to us. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your return reaches us safely.

Responsibility for Item Value

You are responsible for any reduction in the value of the returned goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. This means that if the item has been used in a way that affects its resale value, we may deduct an amount from your refund to reflect this reduction.

Contact Us

We value your feedback and aim to provide the best possible service. If you have any questions, concerns, or need assistance with a return or complaint, please contact our customer service team. We are here to help and will strive to resolve any issues you may have promptly and efficiently.

Thank you for your understanding and cooperation.

Husse happy pets!

 

Frankie

Frankie is a 16-year-old cat who was earlier this year diagnosed with Kidney issues. When tasked with looking for suitable food for his condition we discovered Husse's Exclusive Urinary. Frankie has happily been eating Husse since and is still extremely healthy at his old age!

Olly

Olly is a thirteen-year-old Bichon Frise, Who has been on Husse for the last 6 years. Being a white-haired pink-skinned dog he is prone to skin issues however ever since using Husse laxolja salmon oil and Ocean care mini salmon dog food he has been In perfect condition with no skin problems arising. Thank you Husse for taking care of my boy!

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Husse - Swedish food for dogs, cats and horses

Husse is a Swedish producer of food for dogs, cats and horses with over 30 years of experience on the market. Husse's main goal is to promote a healthy lifestyle for animals. All Husse feeds, treats and supplements are made only from the highest quality, carefully selected ingredients. All products are manufactured according to traditional Scandinavian recipes, and the production lines are under constant veterinary control. Apart from the quality of Husse products, it also means the quality of the service. Husse distributors are thoroughly trained in animal nutrition and will be happy to help you choose the right diet for your dog, cat or horse. Husse products are not available in a traditional sales network - we deliver them straight from the factory to the customer, so we can offer the highest quality products at competitive prices. Husse food can always be ordered with door-to-door delivery. 

Everything you need for your pet in one place

In Husse's offer you will find everything your pet may need. Our dry food for dogs and cats is a great foundation of their diet - dry food is properly balanced diets tailored to the needs of dogs and cats of various sizes and at various stages of life, i.e. puppies and kittens, adult and senior dogs and cats. Do you have a dog or cat with special nutritional needs? We took care of the special needs of animals with a sensitive digestive system and food allergies, after sterilization or castration, and pets with a tendency to overweight. Are you looking for toys for dogs and cats? Husse toys are made of the highest quality materials, they are durable and will provide your pet with hours of entertainment. You can diversify the healthy and natural diet of your dog, cat or horse with tasty delicacies. Treats for dogs, cats and horses are a tasty addition to their diet and a great reward during training and training. Do you need grooming products for your pet? Get shampoos, care cosmetics, oils and lotions with which you will take care of the beautiful and healthy appearance of your dog, cat or horse.